Refund policy

我們有 7 天退貨政策，這表示您在收到品項後有 7天的時間可要求退貨。 

若要獲得退貨資格，您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。

若要開始退貨，您可以透過 sevenlis.eyewear@gmail.com 與我們聯絡。

如果我們接受您的退貨，我們將向您發送退貨託運單標籤，以及有關如何及將包裹寄往何處的說明。未先要求退貨而退回給我們的品項將不予接受。

如有任何退貨問題，您可以隨時透過 sevenlis.eyewear@gmail.com 與我們聯絡。


損壞和問題
請在收到訂單後檢查您的訂單，如果品項有缺陷、損壞或您收到錯誤品項，請立即聯絡我們，以便我們評估問題並予以糾正。


例外 / 不可退貨商品
某些類型品項無法退貨，例如易腐爛商品（例如食品、鮮花或植物）、客製化產品（例如特殊訂單或個人化品項）和個人護理商品（例如美容商品）。我們也不接受危險物質、易燃液體或氣體的退貨。如果您對特定品項有疑問或疑慮，請與我們聯絡。

很抱歉，我們不接受特價商品或禮品卡的退貨。


換貨
確保您獲得所需品項的最快方法是退回您擁有的品項，一旦退貨獲得接受，請單獨購買新品項。


歐盟 14 天冷靜期
儘管有上述規定，如果商品運往歐盟，您有權在 14 天內以任何理由取消您的訂單或退貨，無需任何正當理由。如上所述，您的品項必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。


退款
一旦我們收到並檢查了您的退貨，我們將通知您，並告知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和寄送退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請透過 sevenlis.eyewear@gmail.com 與我們聯絡。

 

Return & Refund Policy

We accept returns for sunglasses from our international customers within 14 days of receiving your delivery. Unless stated otherwise, this policy applies to all regions.

Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

  • Resalable Condition: Sunglasses must be returned in a resalable condition. You may try on and inspect the product as you would in a physical store. However, if there are signs of wear beyond this scope (e.g., scratches, scuffs), a deduction may be made from your refund.

  • Original Packaging: Sunglasses must be returned with all original packaging, including the branded box, protective case, cleaning cloth, and any tags.

  • Proof of Purchase: You must provide proof of purchase (such as your order confirmation email or receipt).

  • Costs: Customers are responsible for all return shipping costs and any associated customs duties or taxes.

Return Shipping & Location

Returns must be shipped to our warehouse located in Taiwan. We will provide the detailed shipping address once your return request is approved.

  • Please note: Customers are responsible for return shipping fees. If any import duties or customs clearance fees are incurred upon entry into Taiwan due to improper declaration, the amount will be deducted from your final refund.

How to Initiate a Return

  1. Submit Request: To start a return, please email us at sevenlis.eyewear@gmail.com with your Order Number and a brief reason for the return.

  2. Get Instructions: Once your return is approved, we will provide the return address and specific customs declaration instructions.

  3. Ship & Track:

    • When shipping the item back, you must use a shipping service with a tracking number to ensure the package arrives safely.

    • Please keep your proof of postage/shipping receipt until your refund has been fully processed.

Refund Process

  • Timeline: Once we receive and inspect your returned sunglasses, we will process your refund to your original payment method within 10 business days.

  • Shipping Fees: Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

  • Physical Receipt Required: Refunds will only be processed after we have physically received and inspected the returned items (international returns may take longer to arrive).

  • Delayed Refunds: If your refund is delayed, please first check with your bank or payment service provider. If the issue persists, feel free to contact us at sevenlis.eyewear@gmail.com.